Frequently Asked Questions


 

  • How do I book my journey

    After you've received our travel proposal and informed us you want to book your journey, you'll pay a 10% deposit either by credit card or bank transfer. There is a small charge for credit card payments (2.5), so if you can it's probably best to pay via secure bank transfer. All prices on our website are in New Zealand dollar, so ensure you are paying in this currency. The balance must then be paid at latest 45 days before the tour starts. For more detailed information about how to book, please read here.


  • When is the best time to visit?

    New Zealand's busiest tourist season is during the warmer months, from around November to April. The peak travel time in NZ is the summer school holidays, from mid December to late January. Transport and accommodation do fill up during these holidays, as Kiwis themselves are traveling during these months, so it is advised to book ahead or travel outside the holiday months. Autumn is also a great time to visit, as the temperatures are still warm, and there are less people about from Easter onwards.


  • What type of visa do I need?

    If you are a visitor from a visa waiver country, you do not need to obtain a visa to enter New Zealand, but you must carry a passport which is valid for at least another three months after you will New Zealand. Citizens from Australia, holders of a New Zealand or Australian class resident visa don't require a visa either.

    If you do not belong to the above group, you will need to apply for a New Zealand visitor visa. Check with immigration New Zealand on how to obtain such visa.


  • What type of driver's license do I need?

    You can drive in New Zealand if you have a current and valid overseas license or driver permit. You can drive for a maximum period of 12 months from the date you arrive in New Zealand. Each time you arrive in New Zealand you can drive for a further 12-month period.


  • Can I make tour changes?

    Absolutely! You can make amendments on most of our tours, with the exception being the day tours. You may chop and change as you like. You can prolong a tour or make it shorter, remove,replace or even add some activities time permitting, or you may join a tour at a later stage, only do part of the tour or leave a tour early.

    It is however advisable to make your amendments before you travel, so that you have your new itinerary ready when you start traveling. Once you are traveling we cannot guarantuee that it will be possible to make more amendments, as it may simply become difficult as accommodation and tours do fill up during the busy season.


  • Why should I choose SouthernJourneys?

    Simple : we go the extra mile! Even though we're a fairly young business, our aim is just to give you MORE and FURTHER! We love to travel in New Zealand ourselves, and are very discerning travelers as well. That's why we think it is very important for you to have the option to put together your own tour, and not follow the masses. Yes, the booking process will take a little bit longer, but it's so worth it! You can find some more information here


  • What if I need to cancel my journey?

    If you need to cancel your journey, please let us know as soon as can, as there may be penalties involved. If you cancel at least 45 days before departure, we will refund your deposit without ny charge. After that charges may apply. For a comprehensive explanation of our cancellation policy please click here.


  • Do you provide travel insurance?

     We do not sell travel insurance, but we strongly recommend that you take out a travel insurance policy.


  • How do I know which tour is for me?

    Our packages have been subdivided into a number of categories based on interest, so you can find a good starting point to explore here. Each category has a different focus, and a lot of thinking has gone into carefully selecting the sights and activities we feel will make your journey an unforgettable one. If you can't find what you need exactly, or still don't know how to decide, just drop us a message and we'll be happy to help you further.


  • Can I pay in a different currency?

    You can pay in a different currency. When making a payment in different currency you have the option to convert this into NZ dollars at the bank of origin or either bank of destination. When making such a payment you must ensure that after conversion the payment in NZ dollars is equal to the payment amount you've received in your quote.


  • Is my rental car insured?

    Option 1

    All our vehicles our covered by insurance, however an excess applies of NZ$2000 ($2500 for 18-20 year olds and those on a Restricted/Australian red P1 licence).  We offer COLLISION DAMAGE WAIVER (CDW) Insurance to drivers over 20 years of age, which reduces this excess to NIL.  CDW may be added to your rental at a rate of NZD$15.00 per day for a minimum 4 day hire (NZD$18.00 for MPV, SUV, Family SUV, Premium SUV, 4WD Sport Stationwagon, Premium Elite & Premier).  Slightly higher daily rates for CDW apply for shorter hires and these will be shown on the rental options page as you progress through the online booking process.

    Note: We do not hire specialty vehicles (MPV, SUV, Family SUV, Premium SUV, 4WD Sport Stationwagon, Premium Elite & Premier) to drivers under 21 or drivers on a Restricted/Australian red P1 licence.

    Option 2

    STANDARD INSURANCE excess is NZD$2000.00.  If an accident occurs while the car is on hire you are liable for NZD$2000.00 or the cost of repair, whichever is the lesser amount.  The excess applies to damage to the vehicle or damage caused by the vehicle.  This covers damage to both the rental car and third party vehicles or property up to the value of NZD$1,000,000.00.

    A quick reference is attached here


  • Can I take the car on the ferry?

    Yes you can. However, rather than including this by default in every quote, you have the option to drop off your car at the depot where you take the ferry, and pick up another car at the depot where you arrive. This way you may save some dollars, as taking a car on the ferry is not cheap.


  • How do I get from the airport to my first night's accommodation?

    Don't worry, we've got you covered. Private airport transfers are included in the price, so upon arrival at the airport someone will be waiting for you with a name tag and drive you to your accommodation. If you've chosen to pick up your rental car when you arrive, you can pick up your vehicle immediately. You will see the car rental offices in the arrival terminal.


  • Is Wi-Fi available at my accommodation?

    Yes. All of our accommodation providers have Wi-Fi available.


  • Which phone number should I dial in case of an emergency?

    The number 111 is used for all emergency services in New Zealand and can be used for police, fire and ambulance.


  • Where can I find your terms and conditions

    There is a link to our terms and conditions on the booking information page, or you may access them directly here.


  • Can I also book flights with SouthernJourneys?

    We currently do not offer flights to New Zealand. We only sell services for when you have arrived in New Zealand.


  • I have more questions, what should I do?

    If you're still left behind with some more questions, don't hesitate to send us a message for more information. We will be happy to assist you, without any obligation from your part. 


 

 

Frequently asked questions about New Zealand

 

 

 

 

 

 

Taranaki

 

 

Taranaki might be a slightly less known region in New Zealand, unless you're a keen surfer or windsurfer. The landscape is dominated by the perfectly shaped volcanic cone which is Mt Taranaki, or Mt Egmont. At 2500m not only does it entirely dominate the landscape, but it also creates its own climate. On any given day, the winds may be reaching gale force on one side of the mountain, while on the other side you may be relaxing on the beach without a sigh of wind, such is the impact of the mountain.

In winter you may ski down the mountain in the morning, and in summer there are a number of excellent hiking opportunities, including hikes to the summit or right around the mountain.

Surf Highway 45 offers word class surf and windsurfing conditions and the black iron sandy beaches are wild and beautiful and aplenty.

 

Marlborough

 

When travelling from the North Island to the South Island on the Interislander ferry, the sheltered waterways of the Marlborough Sounds are the first sight. Picton is the destination port, and a good base to go walking, fishing, sailing, kayaking and exploring the many secluded bays in the Sounds. 

The Marlborough region is internationally recognized for its world class wine, most notably its Sauvignon Blanc, and there are many different ways to sample these wines as their are many wineries offering excellent wine tours. By bike, or by luxury old timer cars, the creativity with which these tours are organized is brilliant. The seafood in this region is also sumptuous, great to combine with a glass of the local wines.

Those put off by the large crowds on the Abel Tasman Track will love the Queen Charlotte Track. The beaches are a little less exquisite, but the coastal scenery is still stunning and there are many accommodation options aolong the track.

Nelson - Tasman

 

 

The Nelson-Tasman region is blessed with an incredibly diverse natural beauty, offering no less than three of the finest National Parks in the country. From the golden beaches of Abel Tasman National Park, dramatic and lush rainforests in Kahurangi National Park, to the alpine environment of Nelson Lakes National Park, this region has it all. The area around Nelson is also one of the sunniest in the country, due to the protecting surrounding hills, so it's a popular region with travelers.

Nelson is the South Island's second largest city, noted for its fruit-growing industry in the Motueka Valley, wineries and micro-breweries. It also has an energetic local arts and crafts community with local artists exhibiting their products on the famed Nelson market every Saturday. Nearby Rabbit Island boasts great swimming beaches, boating fishing and forest walks. 

Further west, Motueka is the centre of a green tea, hops and fruit-growing area, and is a good base to explore the nearby parks. The drive over Takaka Hill takes you into Golden Bay, whre you may find the biggest cave in the Southern Hemisphere as well as New Zealand's largest freshwater spring, the Waikoropupu Springs, simply called "Pupu Springs", with reputedly the clearest water in the world.

Kaikoura

 

Kaikoura is a unique place by the sea where marine wildlife lives in abundance, against the backdrop of the impressive Kaikoura mountain ranges. It is well known for its range of eco-tourism activities and getting up close with the main inhabitant along its shores, the giant Sperm Whale.

Whale watching in Kaikoura is simply a must-do as you're guaranteed to see these magnificent creatures in their natural habitat, and along the way you're most likely to see a pod of bottlenose or duksy dolphins play in the water, be impressed by the take-off and water landing of the Royal Albatross, and see a bunch of sea lions lazing about on a rock, suc is the diversity.

The ocean here also provides some spectacular seafood, and a stay in Kaikoura may not go by without having tried the crayfish

Aoraki - Mt Cook

 

 

The approach to new Zealand's tallest mountain, Mt Cook, via the blue lake of Lake Pukaki is something you will remember for a lifetime. At 3754m Mt Cook entirely dominates the landscape and as you draw ever closer, its imperious glaze on you only gets more and more impressive.

Mt Cook National Park, along with Aspiring and Westland National Parks, have been incorporated into a World Heritage Area extending from the Cook River in Westland down to the base of Fiordland. Of the 27 mountains in New Zealand which are over 300om, 22 of them are in Mt Cook National Park. The park also boasts New Zealand's longest glacier, the Tasman Glacier.

The park offer numerous hikes to get up close with Mt Cook, but also offer many other exciting adventure activities, such as mountaineering, helicopter flights, heli-skiing and sea-kayaking on glacial waters.

West Coast - Glaciers

 

 

The West Coast or Westland is a rugged and wild land with rocky beaches, deep river gorges,  bush-clad hills and towering icy-peaks. Extending across a 600km long stretch on the western side of the Southern Alps, a visit here takes you through a myriad of five National Parks, yes five!!, including the World Heritage Area - Te Wahipounamu. Each of the national parks - Kahurangi, Paparoa, Arthur's Pass, Westland and Mt Aspiring National Parks - have their their own unique and distinct features. You'll find New Zealand's highest mountains, most dense and lush rainforests, natural rivers, glacial lakes, deepest gorges,  and of course the two phenomenal Glaciers themselves, Fox and Franz Josef.

Wanaka

 

 

Wanaka receives slightly less attention than it's more famous neighbour Queenstown, only about an hour away, but one may argue which of the two towns is nestled in the most impressive scenery. While that may be a very difficult question to answer, Wanaka boasts a similar range of adrenaline activities, but with some more serenity about it all.  The town offers fine dining and living and is the gateway to Mt Aspiring National Park and the Treble Cone, Cardrona, Harris Mountains and Pisa Range ski areas. Every second Easter, Wanaka hosts the incredibly popular Warbirds over Lake Wanaka, a huge international air show that sees the town swell with visitors.

The central feature of the region is Mt Aspiring, surrounded by the national park with the same name. The alpine scenery does not get any more dramatic than this in New Zealand, and offers some of the best hiking in the country. The park has wide valleys, secluded flats, more than 100 glaciers and towering mountains. The southern end of the park around Glenorchy receives most visitors and includes popular hikes such as the Routeburn Track, one of New Zealand's great walks, but there are also excellent shorter walks and more demanding hikes in the Matukituki Valley close to Wanaka. 


Camper booking request form



Select camper(*)
Please tell us how big is your company.

Shower and Toilet
Please tell us how big is your company.

Pick-up date(*)
Please select a date when we should contact you.

Drop-off date(*)
Please select a date when we should contact you.

Pick up location(*)
Please tell us how big is your company.

Drop Off location(*)
Please tell us how big is your company.

Please type your full name.

Invalid Input

Invalid email address.

Additional requests, questions or comments
Invalid Input

 

 

 

Tour Information

Invalid Input

Please tell us how big is your company.

Invalid Input

Invalid Input

Please tell us how big is your company.

Invalid Input

Travellers and Accommodation

Please tell us how big is your company.

Invalid Input

Invalid Input

Invalid Input

Contact Details

Invalid Input

Please type your full name.

Invalid email address.

Invalid Input

Invalid Input

Invalid Input

Invalid Input

Additional Information
Invalid Input

Invalid Input

 

 

 

Millenniumm Queenstown

 Image result for millennium queenstown

Right in the heart of the action, Millennium Hotel Queenstown is just minutes from Queenstown central shopping, entertainment and outdoor activities such as bungy jumping, white water rafting and jet boating. The popular ski destinations of Coronet Peak, Remakables, and Cardrona are also close by. 

This luxury hotel also offers accessible rooms for special needs guests with their friendly staff on hand to assist you anytime. Most of this accommodation also offers scenic views of Queenstown city and mountains, providing the perfect backdrop to your trip. Millennium Hotel Queenstown is a 4-star plus and Enviro-Gold Qualmark rated hotel, with an Environmental Sustainability Plan for the future. 

Citylife Wellington (Heritage)

 Image result for citylife wellington

Wellington prides itself on being not only the country’s capital, but also its cultural capital – and there’s no better place to soak up the atmosphere than CityLife Wellington, with hotel accommodation located right in the heart of the city. Situated on Lambton Quay, you’ll find the best shopping, tourist attractions and cultural landmarks all within easy walking distance.

When you want a breather, the hotel offers plenty of ways to make the most of your downtime. Enjoy a hotel experience unlike other Wellington hotels.

Whether you’re seeking Wellington accommodation for work, rest or play, our spacious rooms offer you the comforts of home - with the added benefits of housekeeping and room service.

Offering a range of one and two bedroom serviced apartments, After an exciting day of sightseeing or business, you can now enjoy an even better night's sleep with extra comfy beds in all rooms.

 

Rutherford Nelson (Heritage)

 Image result for rutherford nelson a heritage hotel

Whether you’re visiting our incredible region for business or pleasure, Rutherford Hotel Nelson is the obvious choice for luxury accommodation in Nelson.

Rutherford Hotel Nelson is Nelson’s only 24-hour fully-serviced hotel, offering luxurious rooms and suites – ideal for corporate travelers, families and conference delegates. The central location means Nelson’s many galleries and City attractions are just a stone’s throw away. All rooms have a view of the harbour, city, historic South Street or Nelson’s beautiful cathedral.

The stylish accommodation will suit anyone looking for a great place to stay in Nelson, whether you’re here on holiday, in town for a wedding or visiting Nelson for a conference. 

 

Distinction Hotel Lake Te Anau

 

Get away from it all, and escape into the serene surroundings of Distinction Luxmore Hotel, Lake Te Anau before heading out to explore the world-famous beauty of Fiordland including Milford Sound and Doubtful Sound. With its range of modern hotel accommodation options, 2 on-site restaurants, FREE unlimited WiFi, complimentary guest car parking and an excellent standard of service, the team at Distinction Luxmore Hotel will make your stay in Te Anau comfortable and enjoyable.
.

Conveniently located in the heart of Te Anau's town shopping centre and a short stroll from Lake Te Anau, the South Island's largest lake and launching pad for many water based activities. The 180 room Distinction Luxmore Hotel offers guests a wide range of modern, refurbished hotel accommodation.

Alpine Resort Wanaka (Distinction)

 Image result for alpine resort wanaka


Distinction Wanaka Alpine Resort is nestled in a quiet Lake Wanaka location and guests can enjoy access to the resort facilities whilst staying in the serviced apartments. The stylish, self-contained, serviced apartments each provide a high level of personal comfort and convenience, perfect for all seasons.

They offer a fully equipped kitchen, televisions with 50+ channels of SKY channels, free WiFi, under-floor heating in the bathrooms, private & secure car garages, perfect for storing additional equipment such as skis and bikes. Enquire about daily, weekly and longer term servicing options..

Scenic Hotel Napier

 Image result for scenic hotel napier

We invite you to enjoy quality 4-star hotel accommodation of an international standard. From the moment you step into our spacious, light-filled lobby, you will experience our commitment to quality and customer service. If you fancy waking up to serene ocean views, Scenic Hotel Te Pania is the perfect place to start your day in Hawke’s Bay. Simply leave the curtains open, roll over in bed, and soak it all in. 

Hawke's Bay is one of the first places in the world to see the light each day, with Napier hotel enjoying a premium waterfront location on Napier's Marine Parade. The hotel’s slender curved form echoes the shape of the bay and guests are treated to sweeping views out over the water. A fresh, contemporary style hotel, Scenic Hotel Te Pania is just a short stroll from Napier’s main art deco style street and is located in close proximity to many of Napier's attractions..

 

Scenic Franz Josef

 Image result for scenic hotel franz josef

In the heart of the village and edge of the Westland World Heritage Park, the Scenic Hotel Franz Josef Glacier is only a breath away from the spectacular Franz Josef Glacier. 

This hotel offers everything you need to be able to explore this dramatic region in style and comfort. With an exceptional restaurant, serving hearty, West Coast fare, and the Moa Bar with its open fireplace, you are never without choice. Plus, with the private hot pools and our Amaia Luxury Spa close by, you can enjoy time out to rejuvenate after a day taking in the many walking tracks and other outdoor pursuits. 

Free WiFi is available throughout the hotel, plus a guest information and booking service will ensure that you can make the most of every minute you spend in the Westland region.

 

Funyaks + Jet Boat

  Image result for funyak + jet boat queenstown

This day in and around Queenstown takes you deep into "Paradise", near Glenorchy in Mt Aspiring National Park.

An unmissable experience with the exhilaration of a wilderness jet boat ride combined with a leisurely downstream float on easy to use Funyaks (inflatable kayaks) awaits you. This trip is a must-do to explore the truly unique Dart River. Your amazing journey begins with an exhilarating jet boat ride up the Dart River deep into the heart of the world-renowned Mt Aspiring National Park. From here you’ll then travel back down river at your own pace in our unique Funyaks exploring pristine waters as they flow from the Southern Alps to Lake Wakatipu, hidden side streams with amazing rock pools and dramatic chasms.
Just when you think your Funyaks adventure is over, you will enjoy a gourmet buffet lunch before heading via 4 wheel drive coach to locations used in the movies to illustrate Middle Earth from ‘Lord of the Rings’ and ‘The Hobbit’.

Milford Sound Cruise

  Image result for milfors dound cruise

Description: A spectacular two-hour cruise to the mouth of the fiord on a spacious, classic vessel with excellent viewing opportunities. The Haven has large windows, spacious decks and beanbag lounges which offer uninterrupted views of towering peaks and surging waterfalls. Keep a look out for seals basking on the rocks, dolphins and penguins. Enjoy scenic highlights such as Mitre Peak and Stirling Falls. Informative commentary from the captain explains the history and highlights points of interest during the cruise. Suitable for all ages.

Departure Point: Milford Sound Visitor Terminal, Milford Sound.

Peppers Bluewater Resort - Lake Tekapo

 Image result for peppers bluewater resort

Near the shores of Lake Tekapo, in the heart of Mackenzie Country in New Zealand’s central South Island, is Peppers Bluewater Resort. Overlooking Lake Tekapo this resort is located in an intensely beautiful part of the world.

Peppers Bluewater Resort is set amongst the purest natural landscape. Romantic and secluded, your accommodation in Lake Tekapo reflects the beautiful landscape surrounding you.

You can explore the natural wonders of Mount Cook and the Mackenzie region from here. Marvel at an International Dark Sky Reserve with millions of stars. Ride horses through the mountains, catch a scenic flight to Franz Josef glacier, go skiing, or immerse yourself in the Tekapo Springs Day Spa and Hot Pools.